Policies

Privacy Policy

Last updated: October 2025

1. Introduction

Welcome to Karoo Foods UK (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website www.karoofoodsuk.com, purchase our products, or interact with us in any way.

Karoo Foods UK operates as a sole trader in the United Kingdom and is the data controller responsible for your personal information.

If you have any questions about this policy or how we handle your data, please contact us at: karoofoodsuk@gmail.com

2. Information We Collect

We collect and process personal data when you interact with our website or services, including:

Identity Data: name, title, and contact preferences.
Contact Data: billing address, delivery address, email address, and phone number.
Transaction Data: details about payments, orders, and purchases.
Technical Data: IP address, browser type, operating system, and browsing behaviour (via cookies and analytics).
Marketing Data: your preferences for receiving marketing communications and newsletters.

We do not collect any sensitive personal data (e.g., health, ethnicity, religion).

3. How We Collect Your Data

We collect your data through:

Direct interactions (e.g., when you create an account, place an order, sign up for our newsletter, or contact us).
Automated technologies such as cookies and analytics tools.
Third-party payment processors and service providers that facilitate your orders.

4. How We Use Your Data

We use your personal data to:

Process and deliver your orders.
Communicate with you regarding orders, products, or account updates.
Send marketing and promotional emails if you have opted in.
Improve our website, products, and customer experience.
Comply with legal, accounting, and tax obligations.

We will only use your personal data when the law allows us to, including:

To perform a contract with you (e.g., fulfilling an order).
When it is necessary for our legitimate interests (e.g., improving our service).
To comply with legal obligations.
When you have provided consent (e.g., for marketing emails).

5. How We Share Your Data

We may share your data with trusted third parties who help us operate our business, including:

Wix (website hosting and platform services)
SumUp (payment processing)
Google Analytics (website performance and analytics)
Email marketing providers (for newsletters, where applicable)
Royal Mail or other delivery services (for shipping orders)

These third parties are bound by data protection obligations and may only process your information as instructed by us.
We do not sell or rent your data to any third party.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies provided by Wix and Google Analytics to enhance user experience and analyse website traffic.

You can manage your cookie preferences or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For more details, see our [Cookie Policy] (if applicable).

7. Marketing and Communication

If you have subscribed to our newsletter or agreed to receive marketing messages, we may contact you by email about products, promotions, and news.
You can withdraw your consent or unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly at karoofoodsuk@gmail.com.

8. Data Retention

We will keep your personal data only as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Typically:

Customer and order records are retained for up to six years after your last transaction (for tax and accounting compliance).
Marketing data is retained until you withdraw consent.

9. International Data Transfers

Your data is primarily processed in the UK. However, some of our service providers (e.g., Wix, Google) may transfer or store your data outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in accordance with UK GDPR.

10. Data Security

We use technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These include secure connections (SSL), password protection, restricted access, and encryption where appropriate.

11. Your Legal Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request erasure of your data (“right to be forgotten”).
Object to or restrict processing of your data.
Withdraw consent to marketing at any time.
Request data portability (to transfer your data to another service).

If you wish to exercise any of these rights, please contact us at karoofoodsuk@gmail.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
www.ico.org.uk

12. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the updated date shown above. We encourage you to review this page regularly.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Karoo Foods UK

Email:karoofoodsuk@gmail.com

www.karoofoodsuk.com

This Privacy Policy complies with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)

Terms & Conditions

Welcome to Karoo Foods UK. By using our website, you agree to comply with the following terms and conditions:

Karoo Foods UK – Terms and Conditions

These Terms and Conditions ("Terms") govern all orders placed with Karoo Foods UK ("the Company", "we", "our", or "us") via our website. By purchasing from Karoo Foods UK, you agree to these Terms.

1. Prices

All prices are subject to change without notice and include applicable UK taxes unless otherwise stated. Prices shown at checkout are those in effect at the time of ordering. Delivery charges are applied at checkout and are based on Royal Mail delivery within the UK mainland (excluding some postcodes).

2. Orders

Orders can be placed online 24/7. We aim to process all orders within 48 hours of receipt (excluding weekends and public holidays). If an item is out of stock, we will contact you promptly to offer an alternative or a refund. Please ensure that your contact details (email and phone number) are correct to avoid delays.

3. Payments

All payments are accepted in UK pounds (£) sterling. We accept major debit and credit cards, as well as PayPal.
Payments are securely processed, and we do not store your card details after payment has been completed.

4. Cancellations

Order cancellations are accepted at our discretion. Once goods have been dispatched, cancellation is not possible. If you wish to cancel before dispatch, please contact us immediately. Where special or pre-ordered items have been sourced specifically for you, we reserve the right to refuse cancellation.

5. Delivery

Orders are dispatched via Royal Mail or another reliable courier.
Estimated delivery times are:

Tracked 48: 2- 3 working days from day of dispatch.

Delivery times are estimates only and not guaranteed. We are not liable for delays caused by courier services, weather, or system errors.

If your order includes perishable items (such as frozen or dried meat), it will be carefully packed with insulation or ice packs to maintain quality. Please ensure someone is available to receive the delivery. Karoo Foods UK is not responsible for spoilage due to missed deliveries or delayed collection.

You must notify us within 24 hours of dispatch notification if your parcel has not arrived. Claims for missing or damaged goods must be made within 24 hours of receipt.

6. International Deliveries

Currently, we only deliver within the United Kingdom.

7. Delivery Charges

Delivery charges are calculated at checkout and may vary based on order weight and delivery method. Orders over a certain value (as specified on our website) may qualify for free UK mainland delivery.

8. Damage or Loss in Transit

Please inspect your delivery upon arrival. Any damage must be reported to us within 24 hours of receipt via email with photographs of the damaged items and packaging. Packaging should be retained for inspection.
Where applicable, replacements or refunds will be issued at our discretion.

9. Value Added Tax(VAT)

Karoo Foods UK is not currently VAT-registered. Prices shown are inclusive of all applicable taxes.

10. Refunds and Returns

We take great care to ensure all products are of high quality.
If you are not satisfied, please contact us within 14 days of receipt. Returns must be approved in advance via email. Due to the perishable nature of many of our products, refunds or replacements can only be offered for faulty, damaged, or incorrect items.

Perishable items cannot be returned once opened or partially consumed.
Return postage costs are the customer’s responsibility unless the return is due to our error.

11. Promotions and Discounts

All promotions and discount codes are subject to change or cancellation without notice. Only one promotion may be used per order unless stated otherwise. Discounts cannot be applied retrospectively to past purchases.

12. Privacy and Security

Karoo Foods UK is committed to protecting your privacy.
We collect personal information (such as your name, address, email, and payment details) solely to process your orders and communicate with you. This information is stored securely and not shared with third parties except where necessary for delivery or payment processing.

We comply with the UK Data Protection Act 2018 and UK GDPR.
You may request to view or delete your personal data by emailing us at karoofoodsuk@gmail.com

We use cookies to improve website functionality and user experience. You may disable cookies in your browser settings if you prefer.

13. Security

Our website uses secure SSL encryption for all transactions.
Customers are responsible for maintaining the confidentiality of their account details and passwords. Please contact us immediately if you suspect unauthorised access to your account.

14. Contact Us

Karoo Foods UK
Email: karoofoodsuk@gmail.com
Website: www.karoofoodsuk.com
Registered in England, United Kingdom

By placing an order with Karoo Foods UK, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Returns & Shipping Policy

Shipping:

Orders are usually dispatched within 2–3 working days. Shipping costs are calculated at checkout based on weight and location. You’ll receive tracking details once your order is on its way.

Returns:
We take pride in the quality of our products. However, due to the nature of food items, we can only accept returns for items that are damaged or incorrect upon delivery. Please contact us within 24 hours of delivery.

Refunds:
Once your return is approved, refunds will be processed to your original payment method within 5–7 working days.